Damages, Defects and Credit
All claims for shortages/defective products must be made within thirty (30) working days of receipt of your merchandise. If there is a claim of a defective product, representative samples of the defective product(s) must be returned. Please mark the defective area with a permanent marker. We will replace defective merchandise with the same or similar product, or we will issue a credit to your next purchase. Please note, however, that we have a superb system of quality control in our warehouses and are happy to say that we have an extremely low defect rate. Credit cannot be given for products damaged by negligence. Please examine products before use. Any claims for damaged products or loss thought to have occurred during shipping should be filed with the appropriate carrier. No credit will be given for seasonal, discounted or closeout merchandise.

Price Changes
Due to conditions in the marketplace, all prices on the price list are subject to change without prior notice. However, it is our general practice to notify our customers of price changes at least sixty (60) days in advance.